OREANDA-NEWS. Munster Radiology Group, P.C., (MRG) based in Munster, Ind., has selected McKesson Business Performance Services (McKesson) to help strengthen its customer and patient billing services as part of a comprehensive revenue cycle management agreement.

In addition to customer billing support, McKesson will provide coding and regulatory compliance, claims management, denial management and provider credentialing services. The company also will help physicians improve clinical documentation and will help support business intelligence reporting.

MRG serves three hospitals in northwest Indiana with 22 physicians. The organization provides diagnostic imaging, interventional radiology and nuclear medicine services, and performs approximately 420,000 procedures annually.

John Gustaitis, MD, president of the practice, said McKesson’s reputation throughout the Midwest, coupled with its ability to accurately produce, process and support different kinds of patient bills, were key differentiators in selecting the company.

“As a community-based practice, providing an enhanced patient experience is essential, particularly when it comes to financial issues,” Gustaitis said. “McKesson has a tremendous amount of knowledge regarding radiology billing practices nationwide and both the understanding and the capabilities to meet the unique demands of our practice. We are excited to have them onboard.”

Gustaitis added that MRG was also looking forward to McKesson’s assistance in bolstering the group’s reporting capabilities.

“In today’s radiology environment, having access to detailed practice information – both financial and operational – is essential,” he said. “McKesson’s reports are extremely effective and will bring an entirely new level of insight to the practice.”

Pat Leonard, president of McKesson Business Performance Services, said McKesson is committed to continually improving its patient-facing processes, including patient billing, customer service and collections.

“Customer service plays an enormous role in how physician organizations are perceived within a community,” Leonard said. “That’s why we’ve dedicated a lot of time and resources to develop what we believe are the best customer service capabilities in the industry. We look forward to using these skills to help MRG provide the highest level of service to the people of Munster and northwest Indiana.”