OREANDA-NEWS. September 26, 2011. Vladimir Putin said that from October 1, 2011, all federal executive authorities will use electronic systems to communicate. He said “this is a crucial stage in the implementation of our systemic project to further develop an effective and modern mechanism for state governance.”

Transcript of the conference:

Vladimir Putin: Colleagues, all federal authorities will adopt a new system of operation, which will entail the use of electronic communication for all interaction, on October 1. What’s the concept? When people come to a state agency – a federal one in this case – for a reference or some other document, officials will no longer send them to other agencies for additional information but will themselves have to request it and then issue the requested document.

This is a crucial stage in the implementation of our systemic project to further develop an effective and modern mechanism for state governance. Of course, we are focused above all on satisfying the needs of the public and meeting the interests of society and of the national economy.

The introduction of modern electronic technology will certainly allow us to expedite and simplify many administrative procedures and to cut inefficient spending, because expenses increase when many officials have to interact with each other, what with paying for office space and state salaries. People should no longer have to spend their time getting information by standing in queues, which is an unproductive pastime.

Overall, people bring about 81 million requests to state and municipal agencies for documents and reference information a year. They are forced to go from one agency to another to accomplish their task. To complete these 81 million requests, they have to make 560 million visits to various agencies, that is, go six or seven times to various organisations to get the necessary document. We will now dispense with this process, which was nothing more than busywork and which only amounted to time lost and higher stress for the people.

From now on, state agencies will be prohibited from requesting any reference information from customers if they can get it themselves from other agencies. I want to stress that now we are talking about the federal level now, because we are only making the first step in this project. Everything we will be discussing today, and everything I just said, concerns federal agencies only. However, all of us know that people who come for a document often need information not only from federal but also from regional and municipal agencies.

On July 1, 2012, a system of electronic interdepartmental interaction should also connect the regions and municipalities. By that time, we must create – and we will create – a comprehensive system covering the entire country, which will then operate efficiently.

I am asking you to render all possible assistance to your colleagues in the regions and above all to focus on the technical exchange of information with the federal and municipal authorities. The principal task is to ensure a maximally comfortable situation for the people who should know what they need from officials and what those officials can demand from them. Every procedure must be simple, understandable and, most importantly, completed on time.

There is one more vital element: we should openly discuss all the issues related to providing state and municipal services and the introduction of modern technology with the people, with the public, business associations, in short, with all those who will be using this new process. And lastly, we should consider any constructive ideas or proposals, as well as any criticism.

We have held some preliminary discussions on this issue. There may be cases when we receive “dirty,” that is, incomplete or unreliable information. Everything must be checked and properly registered, and amendments must be made. Only in this way will we be able to achieve the desired results. I can imagine that at some level or in some agency the officials might decide to create problems in order to hinder the process, because not everyone wants to be replaced with a machine.

I also hope that the introduction of this technology will help us eradicate corruption. We must take all of this into account if we hope to accomplish it by the deadline. The deadline, I repeat, is July 1, 2012. I assume that there will be problems, and so to minimise them and to ensure that the system works effectively and in full at least by the end of next year, we will now discuss preparations for taking the first steps towards this end. Please, Ms Nabiullina.

Elvira Nabiullina: After this law was adopted in 2010, virtually every ministry and agency started working to prepare for electronic interaction this summer. This project involves nearly all of our ministries and agencies. Currently, 337 of the 900 state services require interdepartmental coordination, with reference information needed from other agencies requested for each of these 337 services. This amounts to getting five or six, but sometimes up to 10 or even more documents in the case of corporate customers. As a result of our work, which covered all of these 337 services, we have compiled technological maps and created a technology for information exchange. And now 988 documents will be provided through this interdepartmental system of interaction. Moreover, it turned out that 311 documents are not required at all. State agencies demanded that people and businesses submit these documents even though they did not use them to provide any service. We have established that these are surplus documents and so they will no longer be required. This is an indirect but positive effect of our work.

I think my colleagues can explain what this means better, but I will cite the example of the Federal Service for State Registration, Cadastre and Cartography, Rosreestr. This service is involved in interdepartmental interaction and annually receives about 26 million registration requests and 68 million information requests, a considerable number of which require getting additional information from other agencies, in particular the Federal Tax Service and the Unified State Register of Legal Entities. Even if we take a modest average number of requests, 10 million, and a conservative assessment of how much each request costs in terms of time, transportation and the cost of the paper we use, and suppose that each request costs at least 100 roubles, the introduction of the new system will save the public and businesses about 1 billion roubles. And this only for one type of request.

Rosreestr itself provides information to 33 other agencies. It issues information regarding 88 state services to people and legal entities, who take it to 33 different agencies. This adds up to 35 or 40 million requests made to Rosreestr alone, which will now be done through interdepartmental cooperation. This is very important. But for the system to work comprehensively, we should also involve the regions and municipalities, as you have said. We are currently implementing pilot projects in three regions – Bashkortostan, Volgograd and Samara. Other regions will also become gradually involved. Mr Shchegolev (Igor Shchegolev, Minister of Communications and Mass Media) recently held a meeting on the regional information policy in Vladikavkaz where the Economic Development Ministry presented its methods for organising this work in the regions. We hope the system will become fully operational by July 1, 2012. In the first few weeks, and more specifically in the first ten days, each agency will operate a hotline to accept information from the public and from businesses in order to better adjust the system.

We – I mean the agencies – have been working hard to adjust our information systems, because they differed from agency to agency but now have to work as a single whole. We had to amend 70 laws to launch this system. This is a crucial decision and we hope to implement it soon, so that the people and businesses will feel the positive effect of lowered bureaucratic barriers in their operation and in their lives.

Vladimir Putin: I'll repeat once more: this is only the beginning. It is hard to imagine that someone would come to a federal authority with a specific request, and that authority would require additional information from another federal authority in order to respond to it. As a rule, additional documents are required from municipal or regional bodies. The system cannot be fully functional until it is operating down to the regional level. But we must establish these communications between federal bodies right now. Are there any comments from the Federal Migration Service?

Konstantin Romodanovsky (Head of the Federal Migration Service): Mr Putin, colleagues, inter-agency communications are essential for the issues that the Federal Migration Service deals with. I may be rushing ahead, but here is an example: a new mechanism and fully operational inter-level and inter-agency communications could reduce the period required for issuing foreign passports from 30 days to 2-3 days, including delivery to the million cities of the Russian Federation. This means that the documents will be issued 10-15 times faster and in a more organised manner. These 14 federal services that we are launching for the citizens may become a truly powerful anti-corruption mechanism. I think that any procedure that limits interaction and contact between the people and bureaucrats will be seen by our people as a positive development. Our goal is to make the leap from 650,000 to 65 million electronic services provided every year through the federal services website.

The Federal Migration Service both provides and receives information. We are currently developing a hotline which a special department will be assigned to work with. Hopefully, we will be able to launch the hotline on October 1.

Vladimir Putin: Mr Mishustin, how is the tax service dealing with the issue?

Mikhail Mishustin (Head of the Federal Tax Service): Mr Putin, colleagues, of all the services that Ms Nabiullina mentioned, we are responsible for practically 57% of procedures that require inter-agency interaction. In particular, the most popular service website is the Unified Federal Register of Legal Entities and Individual Entrepreneurs. The third most popular service after the Federal Treasury is the Federal Tax Payer Register. Issuing licenses or passports -- all operations and necessary documents are based on these portals.

The Federal Tax Service, in its interaction with the tax payers, uses the data obtained from 15 agencies to issue invoices and any other other tax-related notices. This is what we call electronic communications -- when we receive electronic data to charge tax assets. These are tax assets related to land taxes, property taxes or transport taxes. Unfortunately, the issue of "dirty" data is a general problem that has been building up for years. There were no private owners [in Russia] before 1998. When the respective law was adopted in 1998, a register of private owners was formed based on the federal register of property rights and related transactions, which made errors inevitable. There were address errors, incorrect notices and missed deadlines.

The federal address system is only now being unified. We are aware that it is incomplete when we send a unified tax notice to a tax payer and receive negative feedback. The huge amount of work that has been done… currently, we are dealing with electronic interaction and cleaning the dirty data that needs to be sorted out. I believe we are ready for this. Mr Putin, we have passed all the tests. The two-thirds of the services that managed them successfully and were presented here today will form a basis for sorting the initial data from all the agencies involved in inter-agency communications.