OREANDA-NEWS. Four years ago, a leading market research firm for financial institutions, FImetrix, undertook to identify based on extensive interviews with global industry leaders the banks worthy of designation as Distinguished Provider of Transaction Banking Services. BNY Mellon's Treasury Services business earned that distinction, and earlier this spring renewed it for the fourth consecutive year. 

FImetrix's survey enables respondents to evaluate relationships with U.S. and Western European banks in support of their international cash and trade transaction service needs. Survey participants rate their leading provider on more than 20 attributes related to operational efficiency, customer service, technology, product range, and skill set of employees. Attributes with the greatest influence as customer satisfaction indicators are identified, and scores on these attributes are weighted on a regional basis based on a given region's contribution to World GDP.

"Payments are a key transaction banking service, and this distinction explains why the industry relies on us for leadership as the landscape for USD payments undergoes far reaching and fundamental changes," said Ian Stewart, executive vice president and chief executive officer of BNY Mellon's Treasury Services business. "We're committed to meeting that challenge and playing an important role in the development of new and innovative transaction banking solutions. We fully intend to maintain BNY Mellon's standing as the gold standard for client service in transaction banking services."